AIOps Tools: Moogsoft vs. PagerDuty

In 2017, Gartner - an industry-leading IT research firm - coined the word AIOps to describe the application of artificial; intelligence and data science in collecting and analyzing data to ease the burden on IT operations.

AIOps, meaning Artificial intelligence for IT operations or simply, Algorithmic Operations, is a combinative usage of big data, machine learning, advanced analytics, and artificial intelligence techniques to enhance and partially replace Its operations functions.

Problems facing IT operations, including effective monitoring, automation, data management, and downtime management, are addressed by AIOps. It gives real-time insights and practical recommendations to IT operators, which allows them to solve various problems quickly.

Various software organizations are developing different AIOps tools to solve both general and specific IT Operations problems using artificial intelligence to carry out these tasks.

AIOps tools like Dynatrace and AppDynamics are full-featured tools that use artificial intelligence (AI) to address general IT operations problems, while Splunk, PagerDuty, and Moogsoft are some of the AIOps tools that target specific uses.

Both Moogsoft and PagerDuty are AIOps tools that use artificial intelligence for incident reporting and IT management.

Let's take a peek at Moogsoft and PagerDuty to consider some of the features to make a good decision in choosing an AIOps platform that’s suitable for your business.

What is Moogsoft?

Moogsoft is an AIOps solution platform that uses artificial intelligence to provide intelligent monitoring, detection, and report of incidents to ensure uninterrupted service delivery and improved customer experience.

Using real-time machine learning algorithms, Moogsoft helps DevOps and IT Ops teams deliver faster, smarter, and more efficient applications with minimal down-time.

Moogsoft’s platform helps businesses analyze data, detect anomalies, diagnose the root cause of a problem, and send alerts.

What is PagerDuty?

PagerDuty is an incident management platform that uses artificial intelligence to provide DevOps insights to respond to dow-times and critical disruptions in service. PagerDuty collects data from various existing monitoring tools to provide real-time intelligence and visibility across the application. It uses artificial intelligence to analyze the collected data and alerts the IT or Dev operations teams when there is a disruption in the service usage.

Moogsoft vs. PagerDuty

Like in our comparison of Dynatrace and AppDynamics, the user interface is a big deal in every software. The user interface defines how easy and beginner-friendly, and the general user experience on a platform is.

Moogsoft provides a customer attested, well-organized, convenient, and friendly user interface that presents application visibility and alert in a distinguishable manner of priority.

Even though PagerDuty’s user dashboard is also greatly structured, Moogsoft is preferable when considering the user experience.

Although they are both “incident monitoring” tools, the depth, accuracy, and presentation of the monitored data are different. Moogsoft allows you to track a failure in the system down to the root cause using IP correlation. It also offers a Support room that allows you to club situation alerts in one pane. It also lets you access the solution to previous similar situations for a fast and easy fix of the incident.

PagerDuty is a leading tool when considering the use of AI for incident alerts. PagerDuty helps to easily manage and deliver various alarms in real-time when triggered by the alerting system. Depending on your preset alert portal, whether just dashboard, email, SMS, or phone call, PagerDuty delivers critical alerts with high efficiency in the shortest period possible.

Moogsoft alerting system is also a great one, but PagerDuty stands out in delivering alerts among other AI-driven alerting tools.

Companies like Wells Fargo, T-Mobile, Cisco, and GoDaddy use Moogsoft to manage their continuous service assurance process to manage incidents and ensure minimal service downtime. PageDuty is also widely used by leading brands such as Vodafone, Shopify, Chef, and Tyro payments to increase service reliability.