ServiceNow: SolarWinds Orion Platform Integration with Service Graph

Sept. 22, 2020, 1:23 a.m. in Monitoring and Observability

Topline

Service Now is now bringing SolarWinds data into the ServiceNow Service Graph and Configuration Management Database. This two-way integration between SolarWinds and ServiceNow automatically convert network and application alerts into service desk tickets.

Seamless integration (Unsplash)
Seamless integration (Unsplash)
Key Facts
  1. 1

    ServiceNow Service Graph addresses the entire technology stack from infrastructure to the application layer. It includes the Configuration Management Database (CMDB) of ServiceNow, the repository for all information relating to infrastructure, relationships and configuration management.

  2. 2

    SolarWinds Network Performance Monitor and Server & Application Monitor provide the ServiceNow IT Service Management solution with native integration.

  3. 3

    Automatically create ServiceNow network and application alarm incidents through SolarWinds Network Performance Monitor and Server & Application Monitor.

  4. 4

    With this integration, the Service Graph and Configuration Management Database (CMDB) can be automatically populated by Orion users with inventory discovered by SolarWinds Orion Platform products, including network devices, server systems and instances of public cloud.

More

As integrations of ServiceNow with the SolarWinds Orion Platform continue to grow, IT professionals will be able to send alerts to ServiceNow incidents quickly from the SolarWinds Network Performance Monitor (NPM) and Server & Application Monitor (SAM), provide the ServiceNow Event Module with rich workflows for tracking related events from Orion Events and populate the ServiceNow Service Graph and CMDB with inventory of products discovered by SolarWinds Orion.

As hybrid IT models grow across enterprises, we’ve seen our customers lean more on platform integrations that will give IT professionals a single-pane-of-glass view into their technology infrastructure,We are thrilled to partner with ServiceNow to give our Orion users another way to deepen their IT asset tracking and monitoring capabilities, while enhancing their greater service management strategy.
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Ross Fujii
Vice President, Product Strategy & Management of SolarWinds


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